Shipping policy

Last updated: 30 August 2026

This policy explains how and when your Rove & Vale order is produced, dispatched, and delivered. Because most of what we sell is printed to order rather than kept in stock, the timelines below include both the time we need to make your item and the time the carrier needs to bring it to you.

Order Processing Time

We prepare orders for dispatch within one to two business days of purchase. Business days run Monday to Friday and exclude weekends and public holidays. During busy periods, new product launches, or seasonal peaks, preparation can take a little longer, and we will let you know if we expect any meaningful delay on your order.

Made-to-Order Production (Shirts, Vintage Tees, and Sweatshirts)

Our shirts, vintage tees, and sweatshirts are made to order. As an isolated case within this policy, these items are not shipped from existing stock. Each one is printed and finished by our regional production partners only after your order is placed, so the one to two business day preparation window above reflects the start of that made-to-order process rather than a pick-and-pack from a warehouse. We work with print partners located close to our main markets so that your parcel travels the shortest reasonable distance, and your order is routed to the nearest available partner for the destination you provide. This made-to-order production note applies specifically to the shirts, vintage tees, and sweatshirts named here.

Where We Ship and How Long It Takes

Rove & Vale currently ships to 73 destinations: Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Mexico, Myanmar, Nepal, the Netherlands, New Zealand, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, the Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, the United Arab Emirates, the United Kingdom, the United States, Uruguay, Uzbekistan, Venezuela, and Vietnam. We prepare orders within one to two business days. Once dispatched, typical transit time is three to ten business days depending on the destination and local delivery conditions. Please treat these figures as good-faith estimates rather than guarantees, as final delivery is handled by third-party carriers whose schedules we do not control.

Free Shipping

Shipping is free on every Rove & Vale order. We cover the delivery cost for all destinations we ship to, so no shipping charge will be added at checkout.

Order Tracking

As soon as your order is dispatched, we send a confirmation email that includes tracking details where the service supports them. You can use that tracking to follow your parcel from our production partner to your door. If tracking has not updated for an unusually long time, contact us and we will look into it with the carrier on your behalf.

Customs, Duties, and Import Taxes

Orders that cross a border may be subject to customs charges, import duties, or local taxes set by the destination country. These charges are determined by your local authorities and are the responsibility of the recipient. We are not able to predict or cover them, and we recommend checking your country's import rules if you are unsure what to expect.

Delivery Addresses and Changes

Please make sure your delivery address is complete and correct at checkout. Because our items move into production almost immediately, we are usually unable to change the shipping address once an order is confirmed, so please review it carefully before you pay. We are also unable to deliver to P.O. boxes, so kindly provide a full street address. If a parcel is returned to us because an address was incorrect or incomplete, we will contact you to arrange reshipment, which may involve an additional shipping charge.

Delays and Lost Parcels

Occasionally a shipment is delayed by weather, customs inspection, or carrier disruption that is outside our control. If your order has not arrived within a reasonable time beyond the estimate above, please get in touch. We will investigate with the carrier and work with you to resolve the situation, including arranging a replacement where a parcel is confirmed lost.

Rove & Vale
Operated by Code Culture (eenmanszaak)
KvK: 97936200
VAT / BTW: NL005296549B36
Email: support@roveandvale.com
Phone: +31 644470256
Address: Reinoutdreef 129, 3562 LK Utrecht, Netherlands
Support hours: Mon to Sun, 9 AM to 5 PM (Europe/Amsterdam)