Refund policy

Last updated: 30 August 2026

This policy explains how returns, refunds, and remedies for faulty, damaged, or incorrect items are handled by Rove & Vale. It does not limit any rights you may have under applicable consumer-protection law.

30-Day Return Window

You may request to return an eligible Rove & Vale item within 30 days of delivery. To be eligible, the item must be unused, unworn, unwashed, and returned with any original tags and packaging where applicable. Please retain your order number or proof of purchase.

Goods made to your specifications or clearly personalised may not be eligible for a change-of-mind return where applicable law allows this exception. This does not affect your rights if an item is faulty, damaged, incorrect, or not as described.

How to Start a Return

Please email support@roveandvale.com before returning an item. Include your order number and a brief reason for the return. We will provide the applicable return instructions and return address. Please do not send an item back before receiving those instructions.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of return shipping unless we state otherwise. We recommend using a tracked service and retaining proof of postage.

If an item is faulty, damaged, incorrect, or not as described, contact us as soon as possible with your order number and clear photos or a short video. Where we confirm a problem, we will provide an appropriate remedy, such as a replacement, refund, or price reduction, and will not require you to pay return costs where applicable.

No Direct Exchanges

We do not offer direct exchanges. If you need another size, colour, or product, please return the original eligible item under this policy and place a new order.

Refund Processing

Once we receive and inspect an approved return, we will process the refund to the original payment method within 7 business days. For statutory withdrawals, refunds are issued within the applicable legal timeframe and may be withheld until we receive the returned goods or evidence that they have been sent back. Your bank or payment provider may require additional time to post the refund.

Statutory Rights

This policy does not limit your statutory consumer rights. Where applicable, consumers may have a legal right to withdraw from a distance purchase within 14 days of delivery. Goods made to a consumer's specifications or clearly personalised may be exempt from that withdrawal right where permitted by law.

Rove & Vale
KvK: 97936200
VAT / BTW: NL005296549B36
Email: support@roveandvale.com
Phone: +31 644470256
Address: Reinoutdreef 129, 3562 LK Utrecht, Netherlands
Support hours: Mon to Sun, 9 AM to 5 PM (Europe/Amsterdam)