Frequently Asked Questions

🚚 SHIPPING & LOGISTICS

Do you ship internationally?
We ship to the destinations currently available at checkout. Availability may vary by product and destination.

Is shipping free?
Yes. We offer free standard shipping on every Rove and Vale order.

Will I receive tracking details?
Once your order is dispatched, we will email tracking details where the delivery service provides them.

How long will my order take to arrive?
Orders are usually prepared for dispatch within 1–2 business days. After dispatch, typical transit time is 3–10 business days, depending on the destination and local carrier conditions. Total estimated delivery time is usually 4–12 business days from purchase. Delivery estimates are not guarantees.

👕 PRODUCT INFORMATION

Are all products made to order?
Shirts, vintage tees, and sweatshirts are made to order. They are printed and finished after you place your order. Other product availability and fulfilment may vary by item.

What size should I choose?
A detailed sizing chart is available on every product page. If you need help before ordering, email  support@roveandvale.com.

What are your shirts made from?
Fabric composition varies by style and colour. Please check the product page for the exact material details.

How should I care for my garments?
Machine wash cold, inside out, with similar colours. Tumble dry low or hang to dry, and avoid bleach. Check the product page for style-specific care guidance.

💰 ORDERS & RETURNS

What is your return policy?
You may request to return an eligible item within 30 days of delivery. Returned items must be unused, unworn, unwashed, and returned with original tags and packaging where applicable. Goods made to your specifications or clearly personalised may not be eligible for a change-of-mind return where applicable law allows this exception. Faulty, damaged, incorrect, or not-as-described items remain protected. Read the full Refund Policy.

Can I exchange an item?
We do not offer direct exchanges. If you need another size, colour, or product, please return the original eligible item under our Refund Policy and place a new order.

Can I change or cancel my order?
Please contact support@roveandvale.comas soon as possible. Because some orders enter production shortly after purchase, changes, cancellations, and address updates may not be possible once an order has been confirmed.

Need more help? Email support@roveandvale.com